Business travel you can look forward to

What is business travel?

Whether you are looking for a travel management solution for your corporate travel management programme or a business travel agency to book for an individual traveller, Fello can help. Business travel can be complex – fares, suppliers, booking channels and endless choices. Our team of corporate travel agents and business travel agents take the time to get to know you and your business so we can develop bespoke journeys that suit each traveller's unique needs. We promise your experience will be efficient, effective and great value.

Why Fello?

There are numerous corporate travel companies, business travel companies, travel management companies and business travel agents in the marketplace. Fello is different, we believe the traveller is the most valuable asset of any business trip – if the traveller is happy, the travel manager and the organisation will be successful. That’s why we put travellers and their experience at the heart of everything we do.

At Fello, we make every aspect of travel management run smoothly. No spiel, just action. No fluff, just great service. It’s what we do.

How can Fello help me manage my travel programme?

The secret to successfully managing company travel is getting everyone to book through the preferred channel with chosen suppliers in line with your business travel policy. Not easy to do when there’s so much choice available for travellers on the internet. That’s why we offer traveller first business travel.

We work with you to understand your business and the needs of your travellers. Then we tailor our service to suit you, delivering your travel programme however and whenever you need it, in line with your business travel policy.

How do you measure results to ensure it’s worthwhile?

“Isn’t it cheaper on the web?” “Where are the cost savings?” These are questions you probably get asked on a daily basis.

We understand. That’s why we use the best people and the best travel management software to ensure your travellers get excellent service and great value, so they can concentrate on getting the job done.

Fello analytics powered by Travelogix gives you the data and intelligence to make informed decisions about your business travel programme. Your dedicated Fello Account Manager will combine our intelligence with an easy to use reporting suite to make sure the data is informative and usable.

We understand that price is important. The Fello team work tirelessly to find the best fares using our buying power and negotiated rates, to ensure you get the best value.

What technology do you use?

Fello work with a wide range of technologies including the Amadeus suite of products. It’s easy to use and the online booking tool can be customised to your needs and tailored to fit your company policy. Travellers and bookers can use the online tool to aggregate availability and prices to help make the best decision for your trip. See services for more information.

The Fello business travel app for iPhone and Android is easy to use and allows you to access everything you need for your journey. 

What payment methods can we use/do you offer?

Fello works with you in the way that works best for you.

  • Credit account
  • Virtual payment solutions
  • Hotel bill back
  • Corporate credit cards

We adapt our payment solutions to suit you. When it comes to accounting processes we can handle multiple department codes, cost centres, purchase order numbers etc. This ensures your accounts department has a simple and transparent, easily reportable payment and reconciliation solution.

Virtual payment in your pocket:

Fello works with TripPay, a mobile virtual card application powered by our partner Conferma. 

How can you help us ensure the safety of our travellers?

Your travellers are your most valuable asset and their safety is paramount. Our in-house team monitors all traveller journeys 24 hours a day. That means we’re always one step ahead, ensuring they have a successful business trip.

We’re supported by the best technology and business travel software and can track all travellers 24/7, locate traveller whereabouts in the case of an emergency or national disaster and deploy a pre-agreed crisis management plan.

How much will this cost?

We work with you to develop a managed travel programme to suit your needs. Each travel programme is bespoke and we’re completely transparent with our pricing. We never work on commission from suppliers because we want to get the best value for you, instead we work on a set transaction fee. To give you an idea, we charge between £5-£50 per booking depending on the complexity of the travel arrangements.

What about privacy?

Data privacy is important to us that’s why we use a profile management tool that allows your travellers to share their information with us in a secure environment. Having access to passport details, payment information, seat preferences and frequent rewards programmes is what helps us to deliver a personalised service and makes all our travellers happy.

Fello is GDPR compliant. 

Can you organise ancillary services?

We’re always happy to help with any additional services needed to complete your travel plans such as passports and visas or airport transfers.

If you have any travel questions or requirements, no matter how unusual or complex, get in touch. Our team of experienced travel consultants are able to answer most requests straight away.

We know that travel plans can change and we’re here 24/7 to help. No matter if it’s before you travel or while you’re away, and no matter how frequently or how last-minute – we’ll get it sorted. 

What is Corporate Social Responsibility?

Corporate Social Responsibility, otherwise known as CSR is a company's sense of responsibility towards the community and environment in which it operates. Fello acknowledges that running any business has an impact on society and the environment. We take our responsibility seriously and work with our clients, employees, partners and broader community to always behave socially and environmentally friendly.

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